Shipping & Returns
 

SHIPPING 

US ORDERS

We currently use UPS and USPS for shipping orders within the United States. All orders ship within 5-7 business days. Below is a breakdown of how each product is sent:

• Original Artwork : UPS ground with tracking

• Seasonal Gifts and Prints : USPS Priority Mail with tracking

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.

If your package requires a signature, we are not responsible for any charges incurred for refused packages, and/or packages requiring signatures that were not picked up from access points in a timely manner. In the case a package is refused and/or returned to us, the fees to re-ship the original package will be invoiced to the customer.

INTERNATIONAL ORDERS

All orders shipped internationally are final sale.

At this time, we use USPS and/or DHL Express to ship all international orders. International Shipping fees are a flat rate of $50 for all orders under $250. Prior to purchasing orders above $250, please email ccarrierart@gmail.com and we'll be happy to give you a specific shipping quote based on your order and location.

Please note that for international orders, any taxes and duties due upon delivery are the sole responsibility of the purchaser. 

RETURNS/EXCHANGES

All paintings, prints, goods and sale items are final sale.

All goods must be checked upon receipt. Please contact us within 7 days of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.

Refunds/replacements cannot be arranged until we have received and inspected the returned order. Shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. We strongly advise to use a trackable mail service for your return, as we are not responsible for lost packages. Once your return is processed, we will promptly issue a credit to your credit card. Please contact ccarrierart@gmail.com for our return address or if you have any questions regarding a refund or exchange.